Does LoGeo help with the communication between drivers and office staff?

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Absolutely.

We provide together with the LoGeo system a Driver App used in Android systems to assist the work of drivers and help with the communication between them and office staff.

The functions of the app include:

  1. Providing detailed information needed for each tour (addresses, consignment barcodes, etc.)
  2. Tracking vehicles and consignments via GPS on drivers' smart phones
  3. Confirming the right consignment loaded or unloaded by barcode scanning and matching
  4. Recording errors that occurs such as missing or damaged consignment units
  5. Capturing POC/POD (proof of collection/delivery)
  6. Sending updates of tour and consignment status to the LoGeo system

All the updates recorded, errors reported and POD/POC captured by the app will be available in the LoGeo system in seconds. As a result, your staff can easily monitor tours and get information and updates; drivers can avoid loading wrong consignments and report errors with a few clicks on the app. With the visibility provided by the app, your staff and drivers can do their jobs more efficiently and also save a great amount of time on phone calls.

The app supports most of Android and Windows smart phones and tablets with a recent operation system. Currently, the apps can not work on Iphones or Ipads.

Watch our demo video of the LoGeo Driver App to see how it works.

Can you import our frequently used data into LoGeo?

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Yes, it can be part of the LoGeo initial implementation set-up.

Before your LoGeo system goes live, you need to input frequently used values that will be needed in your daily use of the system. You can either do this manually or provide the data in certain format (e.g. excel, word or PDF) and have us do it for you. The latter may incur extra set-up costs depending on the amount of time that we will spend importing the data for you into your LoGeo system.

The most important values needed to be input or defined in LoGeo include:

  1. Financial accounts (information about your customers)
  2. Vehicle and driver information
  3. Collection and delivery addresses
  4. Warehouse locations (all the individual storage space available in your warehouse)
  5. Tariff details (used for invoicing your customers)

If needed, we can also set up interfaces for EDI (electronic data interchange) between you and your major clients so that they can send you shipment orders and receive paperwork and invoices from you via EDI. This will save both parties considerable time in processing these information and documents.

 

 

 

Can our customers get live updates on their collection and delivery status via LoGeo?

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Yes, anytime they want.

With their own accounts provided and defined by you, they can log in to the LoGeo system anytime they want to check the status of their orders and consignments. This gives them peace of mind and visibility of your quality service, and it also saves you time spent keeping them updated via calls or emails.

What's more, you can also allow them to do more in LoGeo including:

  1. Input new shipment orders
  2. Track and trace their consignments
  3. Print consignment labels and download documents such as proof of collection/delivery
  4. Check the details of their consignments in your warehouse

Happy customers means a lot for a service provider, so why not choose a TMS that also make your customers happier and more satisfied with your service?

Does LoGeo give our customers quick access to Proof of Delivery after consignments are delivered?

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Absolutely.

You can set up user accounts for your customers and allow them access to information and documents related to their shipments.

They can log into their LoGeo account anytime and find out what is going on with their shipments. This gives them peace of mind and visibility of your service quality, and it also saves you time spent communicating with your customers regarding the status of their collections and deliveries.

What your customers can do in the LoGeo system include:

  1. Input new shipment orders and print the shipment labels and appropriate paperwork
  2. Check the status of their orders and consignments
  3. Track and trace their consignments
  4. Print consignment labels and download documents such as proof of collection/delivery
  5. Check the details of their consignments in your warehouse
  6. Perform warehouse call-off for any of their goods sitting in your warehouse

Happy customers means a lot for a service provider, so why not choose a TMS that also benefits your customers?

We don't have our own fleet of vehicles but instead our drivers own their trucks. Can we still benefit from LoGeo?

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Sure you can.

Even without your own fleet you can easily manage the drivers for the collection and deliver tasks. You can also keep track and trace consignment with the help of the LoGeo Driver App and get real-time update from your drivers without wasting time calling them constantly. As long as you run a company providing road transport services, LoGeo can satisfy your needs and boost the efficiency of your daily operations, lower your costs and make your customers happier with better services for them.

In the meantime, it does not mean you need to invest big budget for your LoGeo system because we provide flexibility in pricing to tailor our service to suit your needs and wants. Go to Pricing for questions related to our charges for LoGeo, or contact us for a quote for your subscription.

 

We don't have a big fleet of vehicles, will LoGeo still be cost-effective for us?

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Even for companies with a small-sized fleet, the greater efficiency, time and cost savings achievable by using LoGeo are still significant. Image how different it can be when most of your staff can do their work faster and more accurately, and when your customers can pay you sooner because they get proof of delivery and invoice sooner. The improvement in efficiency also allows you more time and energy to focus on expanding your business and getting more customers.

Also, if you do not need the complete package of LoGeo( for example Warehouse Management if you don't have a warehouse), we also are willing to charge you based on your desired functions. We provide such flexibility because we want small companies with limited budget to also enjoy a smart transport management system to help them to make a difference.