Can the LoGeo Warehouse Management App work on our current barcode scanners?

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Yes, if your barcode scanners run on an Android system not older than the 4.0 version. Your staff can also install the app on an Android phone or tablet and use the device as a barcode scanner to manage your  consignments in your warehouses.

If you are using non-smart barcode scanners, you can simply manually update a few consignment details (e.g. exact warehouse location) in LoGeo after they are brought into your warehouses. You can still enjoy other benefits of the Warehouse Management function of LoGeo even without performing barcode scanning with the app.

Read more about the Warehouse Management function of LoGeo.

Can we get real-time updates on consignments stored in our warehouses on the LoGeo system?

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Yes, the Warehouse Management function of LoGeo provides you with information of consignments in your warehouses.

You can see from this screen all the details of consignments (media type, quantity, exact location in the warehouse, delivery location, etc.) and easily plan delivery tours based on required date of delivery of consignments. LoGeo can also show you consignments that are expected to arrive at your warehouses once their collection tours are planned.

After the delivery tour of a complete consignment is planned, it will disappear from the Warehouse Management screen, but you can still find it in the Warehouse Location screen when you need to access its details. Information of past consignments can always be found in LoGeo easily by applying filters such as financial account, delivery country/post code/location, delivery date/period, etc.

To help your warehouse staff, we provide the LoGeo Warehouse Management Scanning App that can be used in an Android phone, tablet or barcode scanner for tasks including:

  1. Inbound/outbound scanning of consignment units
  2. Inventory scanning
  3. Movement of consignments between different locations inside warehouses
  4. Relabeling consignment units

The app helps your staff accurately handle consignments and record their location and status.  With such improved efficiency, you can provide better storage services and handle larger quantities of consignments to increase your revenue.

Read more about the Warehouse Management function of LoGeo.

Does LoGeo help with the communication between drivers and office staff?

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Absolutely.

We provide together with the LoGeo system a Driver App used in Android systems to assist the work of drivers and help with the communication between them and office staff.

The functions of the app include:

  1. Providing detailed information needed for each tour (addresses, consignment barcodes, etc.)
  2. Tracking vehicles and consignments via GPS on drivers' smart phones
  3. Confirming the right consignment loaded or unloaded by barcode scanning and matching
  4. Recording errors that occurs such as missing or damaged consignment units
  5. Capturing POC/POD (proof of collection/delivery)
  6. Sending updates of tour and consignment status to the LoGeo system

All the updates recorded, errors reported and POD/POC captured by the app will be available in the LoGeo system in seconds. As a result, your staff can easily monitor tours and get information and updates; drivers can avoid loading wrong consignments and report errors with a few clicks on the app. With the visibility provided by the app, your staff and drivers can do their jobs more efficiently and also save a great amount of time on phone calls.

The app supports most of Android and Windows smart phones and tablets with a recent operation system. Currently, the apps can not work on Iphones or Ipads.

Watch our demo video of the LoGeo Driver App to see how it works.

Can you import our frequently used data into LoGeo?

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Yes, it can be part of the LoGeo initial implementation set-up.

Before your LoGeo system goes live, you need to input frequently used values that will be needed in your daily use of the system. You can either do this manually or provide the data in certain format (e.g. excel, word or PDF) and have us do it for you. The latter may incur extra set-up costs depending on the amount of time that we will spend importing the data for you into your LoGeo system.

The most important values needed to be input or defined in LoGeo include:

  1. Financial accounts (information about your customers)
  2. Vehicle and driver information
  3. Collection and delivery addresses
  4. Warehouse locations (all the individual storage space available in your warehouse)
  5. Tariff details (used for invoicing your customers)

If needed, we can also set up interfaces for EDI (electronic data interchange) between you and your major clients so that they can send you shipment orders and receive paperwork and invoices from you via EDI. This will save both parties considerable time in processing these information and documents.

 

 

 

Can our customers get live updates on their collection and delivery status via LoGeo?

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Yes, anytime they want.

With their own accounts provided and defined by you, they can log in to the LoGeo system anytime they want to check the status of their orders and consignments. This gives them peace of mind and visibility of your quality service, and it also saves you time spent keeping them updated via calls or emails.

What's more, you can also allow them to do more in LoGeo including:

  1. Input new shipment orders
  2. Track and trace their consignments
  3. Print consignment labels and download documents such as proof of collection/delivery
  4. Check the details of their consignments in your warehouse

Happy customers means a lot for a service provider, so why not choose a TMS that also make your customers happier and more satisfied with your service?

Does LoGeo give our customers quick access to Proof of Delivery after consignments are delivered?

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Absolutely.

You can set up user accounts for your customers and allow them access to information and documents related to their shipments.

They can log into their LoGeo account anytime and find out what is going on with their shipments. This gives them peace of mind and visibility of your service quality, and it also saves you time spent communicating with your customers regarding the status of their collections and deliveries.

What your customers can do in the LoGeo system include:

  1. Input new shipment orders and print the shipment labels and appropriate paperwork
  2. Check the status of their orders and consignments
  3. Track and trace their consignments
  4. Print consignment labels and download documents such as proof of collection/delivery
  5. Check the details of their consignments in your warehouse
  6. Perform warehouse call-off for any of their goods sitting in your warehouse

Happy customers means a lot for a service provider, so why not choose a TMS that also benefits your customers?

We don't have our own fleet of vehicles but instead our drivers own their trucks. Can we still benefit from LoGeo?

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Sure you can.

Even without your own fleet you can easily manage the drivers for the collection and deliver tasks. You can also keep track and trace consignment with the help of the LoGeo Driver App and get real-time update from your drivers without wasting time calling them constantly. As long as you run a company providing road transport services, LoGeo can satisfy your needs and boost the efficiency of your daily operations, lower your costs and make your customers happier with better services for them.

In the meantime, it does not mean you need to invest big budget for your LoGeo system because we provide flexibility in pricing to tailor our service to suit your needs and wants. Go to Pricing for questions related to our charges for LoGeo, or contact us for a quote for your subscription.

 

Can we subscribe to part of the functions of LoGeo instead of the whole system?

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It is possible for companies with special requirements for their LoGeo system, if for example, they do not have a warehouse facility and won't need the Warehouse Management function of LoGeo.

If you do not need to access LoGeo frequently but only seasonally or when your order volumes are high, we also give you to option to subscribe to LoGeo on a Activity-based Costing principle. This way we can charge you based on factors such as the number of consignments processed in the LoGeo system.

Please contact us for a quote if your are interested.

 

How often do you invoice subscribers of LoGeo?

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We send out invoices on a monthly basis unless agreed otherwise in the contract with a client. Our clients are usually expected to receive the invoice for the coming month around one week prior.

When do you start to invoice a new subscriber?

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Once we set up the UAT (user acceptance testing) environment for a new client, we will start to invoice the business. The purpose of the UAT system is to give users an option to try the operations and functionality of LoGeo before the system officially goes live.

The duration of the UAT depends on the requirement of the client and also the amount of work needed to finish setting up the LoGeo system for the client.

All of our invoices are sent on a monthly basis. Our clients are usually expected to receive the invoice for the coming month around in the last week of the month prior.